Introduction to Our Privacy Policy

There are many different ways you can interact online with Quest Church, Inc. and our affiliated legal entities ("Quest", "we", "us" or "our"), like watching or reading content, being generous through giving, connecting with other people, or taking your next step. We appreciate your interest in our church and respect your privacy as you interact with us online.

This Privacy Policy describes how we may treat your information that we have gathered from our websites. Please read this Privacy Policy carefully. We did our best to keep the document simple, but if you have any questions regarding this Privacy Policy or the use of your data, please contact our Web Support Team. By accessing or using any of our Websites or Services you agree to this Privacy Policy and our Terms of Use.

NOTICE REGARDING DISPUTE RESOLUTION: In keeping with 1 Corinthians 6:1-8, all disputes or claims arising under this Privacy Policy, or relating in any way to your use of the Websites or Services, will be resolved by mediation, and, if not resolved by mediation, then by final and binding arbitration as provided for in Section 9 of our Terms of Use. Unless you opt out, you will only be able to pursue claims against Quest on an individual basis, not as part of any class or representative action or proceeding, and you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis.

Application of Our Privacy Policy

This Privacy Policy applies only to information collected by the Websites or Services. It does not apply to information either collected by us offline or collected by unaffiliated websites or services. Furthermore, this Privacy Policy governs only information provided to and communicated from the Websites or Services directly and does not govern any other information or communications that may reference this Website, the Services or Quest.

If you click "like" or make a comment on or about our Websites or Services using Facebook, Instagram, Twitter, or other social media plugins, your activity may be published on Facebook, Instagram, Twitter, or other social media website(s), and be shown to other individuals who visit our Websites. We encourage you to read each social media site's respective privacy policy for more information.

Information We Collect About You and How We Collect It

We collect several types of information from and about the users of our Websites and Services, including information by which you may be personally identified, such as your name, postal address, e-mail address, telephone number, credit card information or any other information the Websites and Services collect that is defined as personal or personally identifiable information under an applicable law or that may otherwise be used to identify you (collectively, your "Personal Information"). We also may automatically collect information as you navigate the Websites and use the Services, including information such as usage details, IP addresses and information collected through the use of "cookies."

Information You Provide to Us. When you visit our Websites and Services, you may be asked to provide Personal Information to register for a Quest Account or participate in other activities. If you communicate with us by e-mail, post messages to any of our chat groups, blogs, or otherwise complete online forms or surveys, any information provided in such communications may be collected as Personal Information. You also may publish or display information on public areas of the Websites, Services or related websites ("User Contributions"). Your User Contributions are posted and transmitted to others at your own risk. No security measures are perfect, and we cannot control the actions of third parties with whom you share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. We will only collect User Contributions and Personal Information which you voluntarily provide. When you submit such User Contributions and Personal Information on our Websites and Services, you are giving your consent to the collection, use and disclosure of such information as set forth in this Privacy Policy.

Credit Card Information. Unless you are a Quest Account holder and have opted in for us to store your credit card information, we will not store full credit card numbers, credit expiration dates or CVV numbers on our servers. If you have not authorized us to store your credit card information, this info is sent directly to our processor and then the bank to complete the transaction. We do store other card information such as name, address, phone number and email address in order to assist with your transactions. We also use this data to provide users with a history of their giving transactions once logged into their Quest Account.

Information We Collect Automatically. When you download, access or use the Websites or Services, they may automatically collect: (i) usage details (including traffic data, location data, communication data and the resources you access and use through the Websites and Services); (ii) device information (including IP address, operating system, browser type, hardware ID, mobile network information and the device's telephone number); (iii) stored information (including metadata and other information associated with the files stored on your device, such as photographs, audio and video clips, personal contacts and address book information); and (iv) location information (including real-time information about the location of your device). We also may use automatic data collection technology to gather information about your activities over time and across third-party websites, apps or other online services (behavioral tracking). If you do not want us to collect any of the information outlined in this section, you may opt out at any time by contacting our Web Support Team. Please note that we will not access any of your stored information (including photos, personal contacts and address book information), as well as your location information, unless you have specifically opted-in to allowing us such access.

The collection of information helps us to make your online experience with us more enjoyable, by allowing us to tailor your online experiences to you while using our Websites and Services.

Do Not Track Signals. Do Not Track signals are signals sent through a browser informing us that you do not want to be tracked. Because these signals are not universally supported by all browsers and sites, we do not currently assign any meaning to potential Do Not Track signals.

Information Collection Technologies. The technologies we use for automatic information collection may include cookies (including mobile cookies) or web beacons. Cookies are small files sent to and stored on the computer or device you use to access or use our Websites or Services. Cookies may be used to monitor use of our Websites or Services, customize content specific to your interests, ensure that you do not see the same information repeatedly, and store your user name and password (using encryption technology) so you do not have to re-enter it each time you access or use the Websites or Services. It may be possible to refuse to accept cookies by activating the appropriate setting on your computer or device. However, if you select this setting you may be unable to access certain portions of our Websites or Services.

Third Party Information Collection. While we do not include any third party advertisements on our Website or in our Services, when you access or use our Websites and Services, or access their content, certain third parties, such as advertisers, analytics companies (e.g. Google Analytics), your mobile device manufacturer or your mobile service provider may use automatic information collection technologies to collect information about you, your computer or your device. We have no control over these third parties collection and use of your information. The information these third parties collect may be associated with your personal information or your online or mobile activities over time and across different websites, apps and other online services. Such third parties may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

If you elect to provide us with your information while using the Websites or Services, (for example, by registering on our Websites and Services or e-mailing our Web Support Team,) we may provide you with church and service related announcements concerning Quest or contact you regarding your requests. For example, all registered users receive a welcome e-mail to confirm their registration.

We may also use information that we collect about you or that you provide to us, including any Personal Information to: (i) provide you with the Websites and Services and their contents, and any other information, materials or services that you request from us; (ii) fulfill any other purpose for which you provide it; (iii) give you notices about your Quest Account; (iv) carry out our obligations and enforce our rights and (v) notify you when updates are available, and of changes to any materials or services we offer or provide through the Websites and Services. In addition, your personal contact information may be shared with Church staff and approved volunteers for internal Church purposes.

Your general contact information (for example, name, address, and phone number) and other optional information you may choose to provide (for example, email address, photo, and so forth) may be shared with Quest staff and volunteers for internal Church purposes. Some of your information (Such as Groups information, meeting times, etc) may also be viewable on a limited and restricted basis on our Websites & Services, but only if you opt in to share it. You may opt out of sharing information or limit the optional information you share by modifying your profile settings on our Websites and Services when available.

This Privacy Policy is subject to our Terms of Use, including Section 9 of our Terms of Use, which includes mediation and binding arbitration (unless you opt out of arbitration within 60 days of the earlier of your first use of the Websites or Services or registration with the Websites or Services) and a waiver of certain class action rights. Please carefully review these terms, as well as the rest of the Terms of Use before using our Websites or Services.


Let Us Know How We Are Doing

We have taken great measures to ensure that your visit to our Websites and Services are a positive experience and that your privacy is constantly respected. If you have any questions, comments, or concerns about our privacy practices, please let us know.


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At Quest we want to express our

Love  for God  and our Love for people. Every service, and every ministry within our church is designed to help people grow in their love for him and their love for others. 


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Maple Heights, OH. 44120

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